Shipping & Handling

At aderahomes, we want your hats to reach you safely, beautifully, and ready to wear. This page explains how we process, ship, and handle orders—including processing times, shipping methods, and international information.

1. Order Processing

Orders are typically processed within 1–3 business days, Monday through Friday, excluding public holidays. You’ll receive a confirmation once your order is placed, and another with tracking details once it ships. During sales, new launches, or peak seasons, processing may take slightly longer. We appreciate your patience.

2. Shipping Destinations

We ship to many countries and regions worldwide. Available destinations will be shown at checkout. If your country is not available, please contact us at support@aderahomes.com and we will let you know if shipping can be arranged.

3. Shipping Methods & Delivery Times

We work with trusted carriers to deliver your order safely. Estimated delivery times after processing are:

• Standard International: 7–20 business days

• Expedited International: 3–7 business days

These are estimates, not guarantees. Delays can occur due to customs, carrier issues, weather, or other events beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your destination, order details, and chosen shipping method. Any free shipping promotions will be clearly stated on our website. Duties, taxes, and import fees are not included in shipping costs.

5. Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, VAT, import taxes, or brokerage fees levied by your local authorities. These charges are the customer’s responsibility and are not collected by aderahomes. We cannot predict these amounts and cannot mark orders as gifts or undervalue them. Please contact your local customs office for more information.

6. Order Tracking

Once your order ships, we’ll send you a tracking number and link where available. Tracking may take 24–48 hours to update. For international orders, tracking may become limited once the package leaves the origin country; your local carrier will often provide the final delivery updates. Please see our Track Your Order page for more details.

7. Packaging & Care

Hats are carefully packed to protect their shape and materials during transit. If your order arrives damaged or if the packaging appears tampered with, please contact us within 7 days of delivery and keep all packaging and contents for inspection.

8. Incorrect Address & Undeliverable Packages

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply.

9. Lost, Delayed, or Damaged Packages

If your tracking shows no movement for more than 5–7 business days, or if your package arrives damaged, please contact us. We will work with the carrier to investigate. For damaged items, please keep all packaging and take clear photos. Claims must be made within 7 days of delivery.

10. Holidays & Peak Seasons

Carriers may experience delays during public holidays, sales events, and peak seasons. We appreciate your patience and will keep you updated where possible.

11. Governing Law

This Shipping & Handling policy and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong shall have exclusive jurisdiction, subject to any mandatory consumer protection laws in your jurisdiction that cannot be waived.

12. Contact Us

If you have any questions about shipping or handling, please email us at support@aderahomes.com. We’re happy to help.

Thank you for shopping with aderahomes.